Return & Refund Policy
We want you to feel confident when purchasing from Alumission. Please review our return and refund policy below before placing your order.
30-Day Return Policy
Eligible Alumission products may be returned within 30 days of delivery.
To qualify for a return, merchandise must be:
- Unused and uninstalled
- In its original condition
- Not cut, drilled, modified, damaged, or otherwise altered after delivery
Products that have been installed, used, cut, drilled, modified, damaged after delivery, or otherwise altered are not eligible for return.
Standard Gate & Fence Kits
Standard Alumission gate kits, fence kits, and other standard products purchased through our online store are eligible for return under this policy.
Selecting an available standard size, style, height, width, or color does not by itself make the product non-returnable.
Return Shipping
For normal returns, including a change of mind, ordering the wrong size, or no longer needing the product, the customer is responsible for all return shipping costs.
We recommend using a trackable and properly insured shipping method when returning merchandise.
No Restocking Fee
Alumission does not charge a restocking fee on eligible retail customer returns.
Damaged, Defective, or Incorrect Merchandise
Please inspect your shipment when it arrives. If your material arrives damaged, defective, or different from what you ordered, contact Alumission as soon as possible.
For verified damaged, defective, or incorrect merchandise, Alumission will provide the appropriate replacement material. If the merchandise needs to be returned, Alumission will provide a return shipping label.
There will be no additional cost to the customer for correcting an order that arrived damaged, defective, or incorrect.
Refunds
Once returned merchandise is received by Alumission, it will be inspected to confirm that it meets the return requirements described above.
Eligible refunds will be processed within 10 days after the returned merchandise is received and inspected.
Eligible refunds will be issued to the original payment method used for the purchase.
No restocking fee is charged on eligible retail returns. Original shipping charges, if any, are non-refundable.
Before Returning an Order
Please contact Alumission before sending merchandise back so our team can identify your order and assist with the return process.
Contact Alumission
Email: [email protected]
Phone: (888) 615-5001
Address: 1621 Fiske Pl., Oxnard, CA 93033
Last updated: August 21, 2026
